Assistant Director for Technology and Operations

Posting Details

Certain positions will be posted internally for 5 business days from the posting date. External Candidates please be sure to use the External Application form. If the External Application form is not available, this posting is not yet open to External Candidates.

Position Information

Position Title Assistant Director for Technology and Operations
Requisition Number STFR004016
Division/College External Affairs
Interdisciplinary Division/College Not Applicable
Location Boston Main Campus
Full-time/Part-time Full Time
Grade 12
Posting Date 09/11/2017

The Assistant Director for Technology and Operations is a newly-created position within the division of External Affairs that will serve as the principal technology officer for the division. This position is critical to supporting an ever-growing portfolio of hardware and software assets, digital resources, business continuity infrastructure, and day-to-day technology operations and support. Additionally, this position will act as the primary administrator for space planning, construction, and facilities-based capital projects.

As the principal technology officer for the division, the Assistant Director for Technology and Operations will:

• Troubleshoot staff ITS problems/issues, while also providing technical advice, guidance and training.
• Manage system migrations, upgrades, maintenance and configurations of the division’s hardware and software. The division presently encompasses approximately 200 pieces of equipment including but not limited to: Apple and Windows based desktops and laptops, scanners, printers, tablets, and mobile devices, office phones, and electronic door locks.
• Oversee the division’s policies and procedures with regard to technology use, data security, and business continuity and for ensuring the organization’s adherence with the university’s policies in these areas.
• Keep abreast of emerging technologies and technology trends in order to effectively leverage opportunities in accordance with the vision and mission of the division and the university. Test new hardware and software, prior to deployment, to insure compatibility with the current suite of applications.
• Create and maintain a detailed inventory of all hardware and software assets deployed throughout the division inclusive of all documentation related to the purchase, repair, upgrade or disposition of such assets.
• Create and maintain a list of all third party subscription services in use by the division inclusive of: service provider, number of licenses, authorized user(s), credentialing and access control, and expiration/renewal milestones.
• Collaborate with staff and campus partners on technology projects. Establish strategic technology priorities, resource allocation, and reporting on project progress in a way that ensures success and adherence to industry-accepted practices.
• Establish, monitor and maintain the division’s shared network, including file structure and nomenclature, user access and permissions, and backup services and schedules.
• Support the division’s management/business information needs by constructing and producing the necessary scheduled and ad hoc reports.
• Coordinate with facilities and outside vendors to manage minor space renovations or facilities-related project; follow-up to ensure issues and projects are completed on budget and to specification.
• Interface with facilities and outside vendors with regard to minor renovations and follow up to ensure issues and projects are completed; such as configuring and preparing office and desk space for staff.
• Assist in the off boarding process by managing the space transition and ensuring that access privileges have been terminated.
• Oversee the maintenance of the division to ensure that work orders are submitted for issues that need to be resolved from HVAC issues to lighting and painting of office space and central areas.


The ideal candidate will have excellent organizational, multitasking, and communication skills, as well as the energy and intrinsic motivation to do what’s necessary to get the job done. This candidate will be charged with overseeing projects that impact the success of the division as well as maintain the security and welfare of its employees and visitors.

Great to have:
• A love for learning and relentless curiosity, a good sense of humor, appreciation of collaboration and autonomy and intrinsic desire to help others.
• 4-6 years of technical customer service experience within a higher educational environment as well as a Bachelor’s degree in Computer Science or a related area.
• Programming experience in one or more languages.
• Service Now, A+, Mac and Microsoft product certifications.
• Warranty certifications in Dell, Apple and HP printers.

Must have:
• The ability to deliver quality and timely customer service with a caring disposition.
• Excellent interpersonal, written and verbal communication and organizational skills, as well as a strong aptitude for problem solving, and must be able to work independently.
• A Bachelor’s degree with 4 years of technical customer service experience.
• Demonstrated experience supporting connectivity, including: mobile devices, personal computers, Macintosh and Windows desktops and laptops; peripherals; Microsoft applications, Apple applications, Adobe applications, and other software applications for both personal productivity and collaboration.
• Fluency in mobile technology across all major devices and platforms, including: device setup and configuration, troubleshooting, integration with systems and networks.
• A strong understanding of the fundamentals of Local Area Networks and networking protocols (e.g. TCP/IP) and experience with LAN management is needed.

Additional Information

What stands us apart:

• We offer a highly competitive benefits package, including tuition waivers for that master’s degree or certificate you’ve been thinking about.

• A selection of other current offerings includes medical, dental, and vision plans, generous retirement programs, discounts on technology products, health and fitness programs, ample paid time off, and professional development opportunities.

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

Posting Specific Questions

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Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.