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Technical Specialist

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the job, please click the Apply for this Job link.

Please Note: Internal Applicants (current benefits-eligible employees only) must login to the applicant portal before clicking “apply for this job” in order to access the internal application.

Northeastern University Employee Benefits

Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by the law. Northeastern University is an E-Verify Employer.

Posting Details

Certain positions will be posted internally for 5 business days from the posting date. External Candidates please be sure to use the External Application form. If the External Application form is not available, this posting is not yet open to External Candidates.

Position Information

Position Title Technical Specialist
Requisition Number STFR004148
Division/College Residential Life
Interdisciplinary Division/College
Location Boston Main Campus
Full-time/Part-time Full Time
Grade 10
Posting Date 11/01/2017
Responsibilities

The Technology Specialist will provide hardware and software support for all technology resources used in Student Affairs. Responsibilities include support for desktops, laptops, mobile devices, printers, vending and laundry readers, and field support for other software and hardware devices. The person will need to provide in-person and remote support based on the needs of the users. The person needs to be able to identify needs of users and provide appropriate technology solutions to improve business processes. The person needs to provide timely support, be attentive to customer needs, and provide effective customer support.

Qualifications

Associate’s degree and 3 years of experience required.
Experience with CS Gold, ID Works, MICROS, Microsoft Office applications, Windows, Macintosh, iOS, Android, desktops, laptops, tablets, smart phones, printers, scanners, and cameras.
A+ and Network+ certification preferred.
Experience with Customer Service and problem resolution skills
Ability to work independently and as part of a team.

Additional Information

This position requires a criminal background check.

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. References

Posting Specific Questions

Required fields are indicated with an asterisk (*).