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Learner Services Assistant

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the job, please click the Apply for this Job link.

Please Note: Internal Applicants (current benefits-eligible employees only) must login to the applicant portal before clicking “apply for this job” in order to access the internal application.

Northeastern University Employee Benefits

Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by the law. Northeastern University is an E-Verify Employer.

Posting Details

Certain positions will be posted internally for 5 business days from the posting date. External Candidates please be sure to use the External Application form. If the External Application form is not available, this posting is not yet open to External Candidates.

Position Information

Position Title Learner Services Assistant
Requisition Number STFR004218
Division/College Professional Advancement Network
Interdisciplinary Division/College
Location Boston Main Campus
Full-time/Part-time Part Time
Grade 51
Posting Date 01/23/2018

The Learner Services Assistant will provide support to the Learner Services unit as well as serve as a primary initial contact for all visitors to the Office of Academic Advising. Reporting to the Learner Services Manager, this position performs a variety of duties related to student enrollment and academic support. S/he assists in a wide range of projects to support the goals and work of a learner-centered vision.

This position requires extensive interaction with many internal and external stakeholders including students, faculty, staff, alumni and visitors.

Must be willing to work evenings (up until 8:00 pm) and Saturdays (until 1:30 pm).


Bachelor’s degree from an accredited institution and one to two years of experience providing high quality customer service in a higher education setting is preferred. He/she must be able to communicate professionally and effectively on behalf of the college in oral and written formats. The candidate must demonstrate the ability to handle confidential and sensitive matters with confidence. He/she must be comfortable operating in a fast-paced work environment with the ability to handle multiple tasks with a positive, self-starter attitude. Experience with Salesforce and Banner a plus.

Additional Information

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).