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Technical Support Specialist

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the job, please click the Apply for this Job link.

Please Note: Internal Applicants (current benefits-eligible employees only) must login to the applicant portal before clicking “apply for this job” in order to access the internal application.

Northeastern University Employee Benefits

Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by the law. Northeastern University is an E-Verify Employer.

Posting Details

Certain positions will be posted internally for 5 business days from the posting date. External Candidates please be sure to use the External Application form. If the External Application form is not available, this posting is not yet open to External Candidates.

Position Information

Position Title Technical Support Specialist
Requisition Number STFR003828
Division/College Public Safety
Interdisciplinary Division/College
Location Boston Main Campus
Full-time/Part-time Full Time
Grade 11
Posting Date 03/02/2018

The Technical Support Specialist [TSS] is responsible for the administration, management, support, maintenance, and internal consulting for a wide variety of hardware and software IT resources that are used by the personnel in the Office of the General Counsel [OGC] and NU Police Department [NUPD] areas. The TSS will have a primary role in help desk support and troubleshooting, at both operational and executive level.


Bachelor’s degree (Master’s preferred) in Computer Science or a related area and 2-5 years of commensurate experience. Extensive experience with using and troubleshooting MS Windows based personal computer systems including peripherals. Strong knowledge of Microsoft Windows XP/7 administration and troubleshooting required as well as experience with the entire suite of Microsoft applications (MS Office), Microsoft Outlook and database query languages/tools (e.g. MS Access, SQL). A strong understanding of the fundamentals of Local Area Networks and networking protocols (e.g. TCP/IP) and experience with LAN management is needed. Understanding of basic concepts of data privacy and system security. Familiarity with privacy laws and regulations is beneficial.

Additional Information

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
  3. References
  4. Licenses
Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).