Technical Support Specialist

Posting Details

Certain positions will be posted internally for 5 business days from the posting date. External Candidates please be sure to use the External Application form. If the External Application form is not available, this posting is not yet open to External Candidates.

Position Information

Position Title Technical Support Specialist
Requisition Number STFR003828
Division/College Public Safety
Interdisciplinary Division/College
Location Boston Main Campus
Full-time/Part-time Full Time
Grade 11
Posting Date 04/23/2018

The Technical Support Specialist [TSS] is responsible for the administration, management, support, maintenance, and internal consulting for a wide variety of hardware and software IT resources that are used by the personnel in the Office of the General Counsel [OGC] and NU Police Department [NUPD] areas. The TSS will have a primary role in help desk support and troubleshooting, at both operational and executive level.


Bachelor’s degree (Master’s preferred) in Computer Science or a related area and 2-5 years of commensurate experience. Extensive experience with using and troubleshooting MS Windows based personal computer systems including peripherals. Strong knowledge of Microsoft Windows XP/7 administration and troubleshooting required as well as experience with the entire suite of Microsoft applications (MS Office), Microsoft Outlook and database query languages/tools (e.g. MS Access, SQL). A strong understanding of the fundamentals of Local Area Networks and networking protocols (e.g. TCP/IP) and experience with LAN management is needed. Understanding of basic concepts of data privacy and system security. Familiarity with privacy laws and regulations is beneficial.

Additional Information

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
  3. References
  4. Licenses
Optional Documents

Posting Specific Questions

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Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.