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Administrative Operations Manager

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the job, please click the Apply for this Job link.

Please Note: Internal Applicants (current benefits-eligible employees only) must login to the applicant portal before clicking “apply for this job” in order to access the internal application.

Northeastern University Employee Benefits

Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by the law. Northeastern University is an E-Verify Employer.

Posting Details

Certain positions will be posted internally for 5 business days from the posting date. External Candidates please be sure to use the External Application form. If the External Application form is not available, this posting is not yet open to External Candidates.

Position Information

Position Title Administrative Operations Manager
Requisition Number STFR004227
Division/College Information Technology Services
Interdisciplinary Division/College Not Applicable
Location Boston Main Campus
Full-time/Part-time Full Time
Grade 12
Posting Date 12/07/2017

The Administrative Operations Mgr will be responsible for planning, implementing, and coordinating local human resources, facilities, and general administration functions for Northeastern University’s Information Technology Services (ITS) division. The Administrative Operations Mgr works in close collaboration with the University’s Human Resources Management office and will provide division level leadership in the following areas: human resource operations, facilities management, and administrative support.

The Administrative Operations Mgr will:

- Support the Director of Finance and Administration, CIO, and departmental leadership and management on all personnel matters for ITS under the governance of HRM division.

- The Administrative Operations Mgr’s focus is to lead process improvement initiatives and prepare/process or review a variety of personnel related matters for 350 staff and part-time workers.

- Act as division representative for ITS at HRM meetings and University committees related to personnel issues. Work closely with HRM to ensure that the University’s policies are implemented consistently and in accordance with federal and state laws.

- Partner closely with University Human Resources Management team on a variety of HR related topics including performance management, annual salary planning process, and triage of incoming inquiries and directing employees/candidates to the correct office for resolution.

- Responsible for ensuring all human resources operational activities are completed within a timely manner.

- Manage and maintain local personnel records? compile data and prepare a variety of divisional reports i.e., position management, leave of absence, paid time off and historical trends. Maintain employee database? oversee divisions hiring process, position management, and training.

- Assist managers in the review and analysis of employee issues and recommend appropriate action; oversee documentation of personnel issues as needed.

- Work with area directors and managers to develop job descriptions to accurately reflect current and changing work responsibilities.

- Work with Technical Recruiter in developing a highly impactful and effective recruiting process and oversee the hiring process, posting job openings via HR systems and monitor applicant pool.

- Think strategically with a comprehensive approach to managing people and the workplace culture and environment.

- The Administrative Operations Mgr must be adaptable, resilient, with the ability to manage multiple and rapidly changing priorities while remaining focused on customer centered service.

- Develop goal setting process aligned with institutional strategic goals, and policy making within the division, always adhering to University policy.

- Advise and support managers with department level goal setting, performance review process, organizational development, training, conflict resolution, and emerging trends in organization change.

- Focus on the development/design of positions? reward recognition? employee development training? career and succession planning.

- Develop personnel and operational data reports to assist in evaluating processes to ensure efficiencies.

- Plan and promote creative ways to increase the morale and improve productivity.

- Create written and oral communications relating to administrative matters.

- Lead new hire onboarding process and ensure clear roles and responsibilities around admin team responsibilities vs. area responsibilities.

- Manage off-boarding and separation process.

- Maintain divisions organizational charts.

- Supervise and manage part time student hire process, coops, and temporary non student hires.

- Manage moves, coordinate design and planning at local level for facilities based improvements or new builds outs.

- Ensure administrative processes have clear SLAs and work efficiently.

- Oversee plans, seating, and general space and facilities work orders.

- Support ITS Event Planning Committee to execute employee recognition events

The Administrative Operations Mgr will manage 3 administrative assistant staff members and report to the Director of Finance and Administration.


- A bachelor’s degree is required for the position. An advanced degree in business, operations, or human resources is desirable, plus 5-7 years of relevant experience.
- Proven track record of establishing effective systems to improve collaboration, accountability, and innovation.
- Must possess ability to exercise good judgment, sensitivity, problem solving and creativity to changing needs and situations.
- Strong oral and written communication, with solid analytical skills and effective decision making is essential.
- Organizational and leadership skills are critical to success in this position.
- Must possess ability to follow through, develop consensus, and communicate closure around diverse issues.
- Must possess ability to communicate sensitive information effectively and initiative to recognize and elevate issues that need immediate attention to the appropriate person.
- Confidentiality is paramount.

Additional Information

A criminal background check is required for this position.

Documents Needed to Apply

Required Documents
  1. Resume
  2. References
Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a Bachelor's degree?
    • Yes
    • No
    • Pending