Administrative Assistant - Immigration

Posting Details

Certain positions will be posted internally for 5 business days from the posting date. External Candidates please be sure to use the External Application form. If the External Application form is not available, this posting is not yet open to External Candidates.

Position Information

Position Title Administrative Assistant - Immigration
Requisition Number STFR004254
Division/College Enrollment Management
Interdisciplinary Division/College
Location Boston Main Campus
Full-time/Part-time Full Time
Grade 51
Posting Date 01/02/2018

Under the direct supervision of the Senior Associate Director of Operations, the Office of Global Services Assistant will provide clerical support specific to the functioning of the Office of Global Services (OGS). In an often-demanding environment, he/she will interact with staff of the OGS as well as with staff of other campus offices to provide clients and visitors of the OGS with the highest caliber of customer service. He/She will serve as the frontline of contact for students, scholars and others who seek the services of the OGS by providing front desk office coverage and by screening immigration-based inquiries from students and scholars, both in person and on the phone. The Office of Global Services Assistant will answer phone calls, screen and direct phone calls to appropriate OGS staff, take messages and schedule and maintain student and scholar appointments. The Office of Global Services Assistant will also be responsible for creating job tickets and routing work flow to the appropriate OGS staff.

This position will provide assistance with initial screening and review of applications for all benefits requested by international students, including but not limited to, I-20 requests, on campus and off campus work authorization, and travel endorsements. The Office of Global Services Assistant will work closely with OGS DSOs, University Co-op Coordinators and SEVIS Contacts to ensure Student applications are complete and processed in a timely manner. Utilizing both department and University wide systems. He/She will help to determine if students are maintain their status and eligible for the benefits they are applying for. This position will aid in data entry into the OGS batching system. As needed the Administrative Assistant-OGS will support all other OGS activities, including Travel Signature Sessions, Orientations, and OGS Student Sponsored Programs.


Applicant must have a BA/BS degree with one to two years professional work experience. Some knowledge of or training in international student advising (F-1 and J-1 visa classifications) plus a strong customer service background is preferred. Must be detail-oriented, have excellent organizational skills and ability to prioritize and multi-task in a constantly demanding work environment. He/She should possess thorough knowledge of office procedures, good judgment, discretion, and patience. Familiar with and comfortable working with computer database systems and PC-based network environment.

Additional Information

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. References

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.