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Admissions Assistant III

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the job, please click the Apply for this Job link.

Please Note: Internal Applicants (current benefits-eligible employees only) must login to the applicant portal before clicking “apply for this job” in order to access the internal application.

Northeastern University Employee Benefits

Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by the law. Northeastern University is an E-Verify Employer.

Posting Details

Certain positions will be posted internally for 5 business days from the posting date. External Candidates please be sure to use the External Application form. If the External Application form is not available, this posting is not yet open to External Candidates.

Position Information

Position Title Admissions Assistant III
Requisition Number STFR004317
Division/College Enrollment Management
Interdisciplinary Division/College
Location Boston Main Campus
Full-time/Part-time Full Time
Grade 52
Posting Date 01/22/2018
Responsibilities

The Admissions Assistant provides reception coverage and front-line customer service for the Undergraduate Admissions office. They will be the first point of contact for many guests who arrive to the office or reach out to the office, whether they are prospective students, applicants, parents, guidance counselors, colleagues from other offices, or the President of the University. This staff member will assure that all questions are properly addressed and make sure their needs are taken care of. This includes, but is not limited to, greeting guests and answering general inquires, assisting with guest hospitality and directional assistance, ensuring cleanliness of the lobby as well as the conference rooms, scheduling the spaces, and printing daily up-to-date calendars for the full staff. As well as assisting with calendaring for the space itself, this role will be secondary assistance with calendaring for the EMLT within the office. Calendaring will also include assisting booking other space on campus for Admissions staff usage when our space is booked. Screens, sorts and distributes mail; may respond to routine correspondence. Will provide assistance with photocopying, faxes, or collates material for meetings held by leadership within the office. Will provide the Administrative Assistant secondary inventorying, focusing on maintaining the materials within the front lobby, but also when taking care of end of day closing responsibilities will check the rest of the office space as well. This staff member will ensure the Counselor of the Day calendar is kept up-to-date with Senior Associate Director for Visitors Services and Senior Associate Director of Admissions. Helps maintain adequate staff coverage for reception area as well as proper reception protocol for the Admissions Office. This role requires strong knowledge of Department and University policies and procedures.

The Admissions Assistant is responsible for timely and accurate responses within the general and International Admissions email queues. Provide exceptional customer service to prospective students, applicants, parents, and guidance counselors regarding the students’ application information and status. Alongside the email queues, they will be able to assist in document matching, SAT, ACT, TOEFL score finding within Admitware, and verifying the applicant’s CEEB code is accurate. Will need to be detail-oriented to ensure data accuracy of student’s files in multiple Admissions databases, as well as assuring application materials are complete and accurate. This will mean keeping up-to-date with updates from the Admissions team and the changing polices and assignments. They will work closely with staff to create and edit templates to streamline customer service across the office. They will be able to provide their manager with suggestions and recommended solutions (via written documentation) as it pertains to enhancing customer service processes. They will enter Inquiry and Group Tour cards as well as prospect data from the email queues into Admissions inquiry system. Assist with training new staff, student workers and temporary workers.

Qualifications

High school diploma required, Associate’s Degree preferred. 2 years’ experience in customer service related position. 1-2 years of Undergraduate Admissions experience preferred. Must have exceptional written and oral communication skills with colleagues and outside contacts as well. Must be able to multi-task and work independently to manage responsibilities. Must have experience training new staff, temporary staff, and student workers. Must be able to effectively communicate issues or problems to immediate supervisor and managers. Strong computer skills necessary (Microsoft suite), experience with both PC and Apple products preferred.

Additional Information

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. References

Posting Specific Questions

Required fields are indicated with an asterisk (*).