IDEAS-Help & Info Coordinator

Posting Details

Certain positions will be posted internally for 5 business days from the posting date. External Candidates please be sure to use the External Application form. If the External Application form is not available, this posting is not yet open to External Candidates.

Position Information

Position Title IDEAS-Help & Info Coordinator
Requisition Number STFR004326
Division/College Library
Interdisciplinary Division/College
Location Boston Main Campus
Full-time/Part-time Full Time
Grade 51
Posting Date 01/24/2018

The Information Delivery & Access Services Department supports Northeastern University by cultivating a welcoming environment that supports teaching, learning, and research. IDEAS Associates provide high-quality customer service focused on helping library users navigate and access Northeastern’s physical and digital library resources and services.
Under the supervision of the Access Services Librarian, the Help & Information Desk Coordinator provides direct service at the Help & Information Desk and hires, schedules, and supervises student employees working at the Help and Information Desk. The Help & Information Desk Coordinator develops and maintains documentation for training and workflows, and contributes to the circulation, access and privileges, reserves, resource sharing, and collections maintenance operations of the department. The Help & Information Desk Coordinator is responsible for opening the library on weekdays and on occasional holidays. This is a full-time 35 hours per week position.


Associate’s Degree and at least 2 years of library or relevant customer service experience is required. Previous supervisory experience strongly preferred. Creative, service-oriented problem solver. Excellent interpersonal communication skills. Must be able to work collaboratively with a large and diverse population of Northeastern faculty, staff, and students. Must demonstrate ability to make decisions using sound judgment. Must foster and maintain a very high standard of excellent customer service.

The successful candidate will need to demonstrate knowledge of the library’s extensive collection of electronic and physical resources, its spaces, and services, in order to assist users in getting started with their research. IDEAS Staff must be aware of all library policies and procedures in order to answer users’ questions, resolve any problems, or make referrals to library subject experts as appropriate. IDEAS Staff must be culturally competent and skilled at interacting with a large international student population and be comfortable providing accommodations for library users who may have a disability.

Additional Information

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

Posting Specific Questions

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Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.