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Business Analyst

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the job, please click the Apply for this Job link.

Please Note: Internal Applicants (current benefits-eligible employees only) must login to the applicant portal before clicking “apply for this job” in order to access the internal application.

Northeastern University Employee Benefits

Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by the law. Northeastern University is an E-Verify Employer.

Posting Details

Certain positions will be posted internally for 5 business days from the posting date. External Candidates please be sure to use the External Application form. If the External Application form is not available, this posting is not yet open to External Candidates.

Position Information

Position Title Business Analyst
Requisition Number STFR004318
Division/College Professional Advancement Network
Interdisciplinary Division/College
Location Boston Main Campus
Full-time/Part-time Full Time
Grade 12
Posting Date 02/20/2018

The Business Analyst (BA) is an embedded resource who works closely with the Professional Advancement Network (PAN), Enrollment Management and Student Affairs (EMSA) and the College of Professional Studies (CPS), to help define, articulate, and disseminate project information and initiatives. The BA is expected to become a subject matter expert on the needs and requirements of the various business units (BU) and on-boards the technology teams to align with the University’s and PAN’s overall strategic and tactical goals. The BA will:

- Learn Northeastern University 2025 strategy and ensure project alignment
- Represent PAN information technology services to various constituencies
- Leverage effective communication skills to balance client needs and expectations with available resources and competing projects
- Assist customers in defining and documenting business cases
- Gather and document business requirements
- Work with the BU representatives to assess project benefit and impact
- Partner with other systems teams to propose recommendations / solutions
- Work with customer and technical team to establish test plans and expected results
- Support the creation of training materials and other artifacts
- Assist in managing the project pipeline
- Assist in on-boarding new projects
- Perform other duties as assigned


A minimum of a Bachelor’s degree in a business or technology discipline and two to five years of experience in business analysis, project management, and working with multi-disciplinary teams are required. Knowledge of higher educational environment is preferred.

Relevant experience includes: writing business cases, business requirements, use cases, and test plans; capturing and documenting requirements; defining acceptance criteria; developing project plans; and estimating work effort.

Strong written and verbal communications skills are crucial. Must be able to communicate effectively with technical and non-technical audiences at all organizational levels. Must be able to interact with customers in a sensitive and diplomatic manner, maintaining positive relationships and building consensus on project goals. Must be able to switch between strategic vision and tactical tasks. Must also demonstrate excellent negotiation, analysis problem-solving, decision-making, and time management skills. Desired familiarity with:

- SDLC and SSDLC methodologies
- Agile methodologies
- Marketing automation systems, with an emphasis on Marketo
- CRM systems, with an emphasis on Salesforce
- Familiarity CMS systems
- UX methodologies
To ensure that essential services are provided to the University community, the employee will be required to work outside regular working hours as needed

Additional Information

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).