Enrollment Operations Assistant

Posting Details

Certain positions will be posted internally for 5 business days from the posting date. External Candidates please be sure to use the External Application form. If the External Application form is not available, this posting is not yet open to External Candidates.

Position Information

Position Title Enrollment Operations Assistant
Requisition Number STFR004395
Division/College Professional Advancement Network
Interdisciplinary Division/College
Location Boston Main Campus
Full-time/Part-time Full Time
Grade 51
Posting Date 02/28/2018

The Enrollment Operations Assistant supports many aspects of the application process for the Professional Advancement Network. The primary responsibility includes providing assistance with graduate, undergraduate, and doctoral applications for domestic and international applications.

The Enrollment Operations Assistant is also responsible for; coordinating the documentation for all application materials arriving through various channels, processing applications for review upon completion, arranging applications for transfer credit evaluation, facilitating student record creation, communicating application decisions to the students and assisting in the enrollment confirmation process.

To effectively coordinate an admission application this individual will maintain meticulous records of our application requirements and admissions protocols for the various undergraduate, graduate and doctoral programs we support. The Enrollment Operations Assistant will also be responsible for ensuring excellent customer service by: assisting in on the spot support for our inbound contact center, contributing to an efficient streamlined application process, escalating elevated student concerns, and providing back up assistance for other student service departments as needed.

We are looking for a highly self-motivated, team player who will take initiative in approaching a high volume of work. We need an individual who is easily acclimated to new systems and procedures. Since this individual will assist with the daily functions Enrollment Operations team they will service several offices/departments within the college such as; the Academic Deans, Directors, Registrar’s office, Financial Aid office and other admissions office within the university, they must possess strong communication skills and a willingness to collaborate. A demonstrated ability to handle multiple responsibilities concurrently, in a fast-paced environment, is required.


Minimum of a Bachelor’s Degree and one year of experience is required; prior experience working in higher education is desired. Strong interpersonal and communication skills required. Customer service experience is essential. Excellent organizational, counseling and communication skills are required. The candidate will need to be experienced in working with various databases and office applications such as the Microsoft Office suite. A demonstrated sensitivity to the understanding of the needs and concerns of a diverse population is essential.

Additional Information

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. References

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.