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Director of Graduate Student Services

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the job, please click the Apply for this Job link.

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Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by the law. Northeastern University is an E-Verify Employer.

Posting Details

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Position Information

Position Title Director of Graduate Student Services
Requisition Number STFR004400
Division/College College of Engineering
Interdisciplinary Division/College
Location Boston Main Campus
Full-time/Part-time Full Time
Grade 12
Posting Date 03/02/2018

Direct the Engineering Graduate Student Services group. Through this directorship role lead all graduate student service activities in the College of Engineering including leading and managing all staff who handle graduate student services in the College of Engineering. Some of this will be supervision of direct reports. Other leadership will be through teamwork and working with colleagues in other college units. Student services responsibilities include all aspects related to students’ progress to degree; academic monitoring; appointing students to stipended research assistantships, fellowships, and teaching assistantships; liaise with the Office of Global Services regarding regulations for international students; working with student leadership groups; and graduation clearance. The Director – Graduate Student Services directly supervises and mentors the Assistant Directors in the student services group and has dotted line supervisory responsibility for all student services advisors as well as the Administrative Coordinator for the Graduate School. S/he is expected to anticipate and recommend additional staffing needs and organizational changes to improve functioning. In cooperation with the Director of Admissions, s/he makes recommendations for the annual operating budget and ensures annual expenses are within budget.
The Director – Graduate Student Services manages all aspects of student services for the growing population of nearly 4,000 graduate students in the College of Engineering. S/he is responsible for student services orientation of graduate students; review and enforcement of University and College academic policies; monitoring of academic progress; smooth handling of course registration issues; timely and accurate graduation clearance of all students; and strong communication with the Registrar and Commencement Office regarding commencement issues. Delegates leadership for various student services functions to Assistant Directors, but remains accountable for the outcome. Through leading staff (direct and indirect reports) responsible for establishing, implementing, and improving processes related to student services. Responsible for all student communications from the student services team. Lead and supervise activities across different offices to coordinate the Engineering College’s graduate assistant, teaching assistant, and fellowship appointments. Liaison with various agencies for fellowship awards. Ultimately Handles especially sensitive and complex student issues in a professional and discrete manner.

The Director – Graduate Student Services will serve as a central resource for college leadership on student services matters. Will partner with admissions and the cooperative education leadership on processes and policies that cross function areas. S/he is expected to identify, recommend, and implement improvement of services. Is expected to identify academic policy needs and collaborate with the Graduate Affairs Committee for policy creation/review. Brings issues to the attention of the Senior Associate Dean for Academic Affairs as appropriate and recommends solutions.

The position requires leadership, strategic planning, management experience, problem-solving skills and the ability to make independent judgments in various ways such as the counseling of students, and general customer needs for GSE. A demonstrated ability to handle multiple responsibilities and competing priorities concurrently, work independently in a fast-paced and dynamic environment and experience in dealing with international students are required of the position.


A Master’s degree is required and six years or more of related experience in higher education working with graduate students and with at least 3 years in a leadership role that includes the supervision of others in graduate student services. Strong organizational and communication skills are required. Demonstrated management and leadership skills in an academic environment. Computer literacy requirements include strong working knowledge of Microsoft Windows environment including MS Word, Excel, and Access. Computer literacy also requires fluency with the use of enterprise systems for the management and communication of student data. Must have demonstrated leadership skills, be highly organized and self-directed with the ability to work as both a leader and a team member. Experience in counseling, in higher education, and in working with international students is required.

Additional Information

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

Posting Specific Questions

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